Paying your rent

Rent Charges

The rents charged by Andium Homes are used to maintain our homes and deliver our services.  

We do not receive any funding from Government, in fact we make a return to the Government each year (£30m in 2020). 

New rent and charges information

We follow the States of Jersey Policy for Social Housing Rents which was approved by the States Assembly in 2013. 

This requires that an inflation linked increase be applied to your rent each year.  However, it has been agreed with the Government that we will not increase rents in 2021.  This decision has been taken to assist many tenants who have been impacted by the Coronavirus Pandemic. 

Download rent and charges information (size 79.8kb)

Summary of monthly rents by unit type​

In line with theStates
of Jersey Policy for Social Housing Rents, when a new or existing tenant enters into a new tenancy agreement, rent is calculated at 90% of the rent that would be charged for an equivalent property in the private sector. Rent is charged monthly in advance on the first day of each month.
 

Income Support is available for up to the full amount of rent charged, depending on your circumstances. Income Support claims must be made through Customer & Local Services. 

There are instances where a tenant(s) enters into a new tenancy agreement without moving property. In these cases, the rent will not be changed on signing a new tenancy agreement. 

Examples where this may occur are: 

  • Tenancy holder added changing a single tenancy to a joint tenancy, 
  • Tenancy holder removed changing a joint tenancy to a single tenancy, 
  • Transfer of a tenancy to spouse, long term partner or other long term household member 

Paying your rent

When you sign your tenancy agreement, we will advise you of your monthly rental and ancillary charges and issue you with a rent account number. For any queries in relation to your rent account, please contact us on (01534) 500700.

You are required to pay your rent as required by your Tenancy Agreement which in most cases requires payment monthly in advance by Direct Debit on the first day of each month. 

Throughout your tenancy, you are responsible for ensuring your rental payments reach us no later than the day that the rent is charged. 

You are also responsible for the payment of your Parish Occupier Rates and any other utility bills; for example the supply of domestic electricity which you must arrange directly with Jersey Electricity. 

Download a Direct Debit form (size 138kb)

If you are in receipt of Income Support all or part of your rental payment will be made directly to your rent account from Customer & Local Services. 

Non-payment of rent

It is essential that you pay your rent when it is due. If you are experiencing financial difficulties, you should contact us before missing any payments. We will work with you to manage your rent account. We recommend that you also make contact with the Income Support team at Customer & Local Services and with Citizen’s Advice Jersey.

If you do not keep up to date with your rental payments, and fail to work with us to resolve the issue, this may result in one or more of the following actions:

  1. withdrawal of non-essential maintenance services;
  2. cancellation of garage rental agreements;
  3. cancellation or refusal of parking permits;
  4.  unannounced visits to your home or work address by a member of our Rent Arrears Team;
  5. refusal of applications for our Choice Based Lettings or Home Exchange Schemes limiting your options for alternative accommodation;
  6. notice from Andium Homes that your tenancy agreement will not be renewed at the end of its term;
  7. referral to Petty Debts Court for collection of the outstanding debt, a Court judgement could seriously affect your future credit worthiness.

You will be liable for any charges resulting from any of the above actions being taken.

Ultimately, if you continually fail to pay your rent when it is due, we may apply to the Courts for an order for your eviction from our property. This is always a last resort

Online payments

If not being paid by Income Support, your rent should be paid by Direct Debit. However, we are able to accept one off payments, for instance to settle arrears or to pay an initial rent until a Direct Debit can be set up. You can do this via the Make a Payment page of this site. A link to that page is available below.

Make a Payment

You will need to submit the following details to complete a payment online:

  • your name
  • your email address
  • your rent account number
  • amount to pay

You will then be redirected to Citypay’s secure payment site where you will be able to pay with the following credit or debit cards:

  • Visa
  • MasterCard
  • Maestro
  • Solo
  • Electron

Once the transaction has been completed you will receive an email confirming receipt of your payment, please retain this for your records. There will be no charge for this transaction.

Refunds

Clients who have made an overpayment can contact us to request a refund. We aim to make refund payments within 10 working days.

Refunds will be made in the following manner:

  • Money collected by us, or paid to us, by means other than online card payments will be refunded to the payer’s bank account by BACS.
  • Money collected via card payments will be refunded to the card from which the payment was made.

Authority to speak to a 3rd party

Should you require someone else to speak on your behalf, please complete the form below with the nominated person and return it to us.

3rd party authority form (size 94kb)

Page Author: Dominique Caunce

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