Signing your tenancy agreement

What does the process involve?

Once you have viewed the property and subsequently received a call to confirm that you have been made an offer, you will need to attend our office in order to sign the tenancy agreement.

We will send you a copy of the tenancy agreement and rental details at least 24 hours before your appointment to sign your new tenancy. This is a legal document and must be read carefully before signing. Also if you are in receipt of Income Support you must take the documents to Customer & Local Services to obtain an estimate of the rent they will pay to Andium Homes.

In order for us to complete the sign up process you will need to bring the following items to your appointment;

  • your bank details to set up a Direct Debit for your rental payment & payment by debit card at sign up if applicable.
  • photo ID
  • your registration card (which you can get from the Population Office at Customer & Local Services
  • confirmation of your estimated benefit from Income Support (if applicable)

Please note that the sign up process could take up to an hour to complete. We cannot proceed with signing the Tenancy Agreement without the documents above.

Application forms

As part of your sign up you will need to complete a number of forms to set up your rent account, and to ensure that any Income Support payments you receive are managed correctly.

To assist us you can complete certain forms prior to your appointment, you can download these documents below.

Download Direct Debit Application Form (size 79kb)​ ​

Download a Void Declaration form (size 76kb) 

Download 3rd Party Authority form (size 18kb)

Insuring your home

As your landlord we make sure that all of our properties are insured against all the normal landlord risks. However, this insurance does not extend to any of your personal possessions including white goods Our insurance also excludes your carpets and other floor coverings in your home as well as the glass in the windows and doors of your home.

You will be aware from your Tenancy Agreement that you are required to have insurance for your home contents, including your glazing. It is also worthwhile checking that your insurance provides cover for lost keys as we do not keep any spare keys for your home. If you do lose your keys you will have to make your own arrangements to have the locks

replaced and this will be entirely at your cost. Where you obtain your home contents insurance, and the type of cover you decide to get is entirely your choice.

Keeping Pets in your home

You will see from your tenancy agreement that you are not required to ask for our permission to keep a reasonable number of domestic pets.

Your responsibilities as a tenant

Whether or not you are required to seek our permission to keep a pet, you have an absolute responsibility under the terms of your Tenancy Agreement to ensure that any pets you keep do not cause a nuisance to your neighbours.

Where complaints of pet nuisance are received, they will be investigated and if proven, Andium Homes will require that you take immediate action to stop the nuisance from recurring. Failure to do so could put your tenancy at risk.

Last modified: 04/03/2019

See also
Contact us
Main Number 500700 or Maintenance Line 500799 Calls will be recorded for training purposes.

Opening Hours Monday to Friday 9am to 5pm
Andium Homes Limited 33-35 Don Street St Helier Jersey JE2 4TQ
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