Manage your data

Data Protection (Jersey) Law 2018 and what it means for you

From 25th May 2018 a new Data Protection Law comes into force. The new Law gives you new rights regarding your personal data.
You can request that anyone holding your personal data:
  • only retains data that you agree they can or they have a legitimate reason to hold
  • only retains the data held to the minimum period and time required
  • gives you free access to key personal data they hold for you
  • allows you to correct errors and delete data that is held wrongly
  • allows you to transfer data to other providers without charge
We now need your permission to hold your personal data when providing you with services.
We have to:
  • obtain your consent for holding your personal data and comply with the new Law
  • make sure your personal data is held securely, kept accurate, up to date and for legitimate reasons
  • provide you your key personal data on request within 28 days
  • ensure anyone we pass your personal data to also keeps your data secure and only processes it for purposes we have agreed with you.

We need you to give consent to us continuing to hold your personal data. 

Privacy Notice

Download Privacy Notice 2020

Personal Data we may hold on your behalf:

​Data we may hold about you:
​Why we need it:
​How it is held:
​Your tenancy:​ ​
• ​Your contact information and that of your household members including children. 
• Your tenancy arrangements.
• A summary of each contact with you.
• Your complaints and compliments.
• Your responses to our surveys.
• Website survey or service requests.
• Quality assurance tests.
• Legal documents.
To provide you with the most effective, targeted and accessible service we can.
To comply with other legislation such as the Residential Tenancy Law and Rates Law.
In our customer relationship database or an approved secure contractor database.
When entering into a new tenancy:

​• Your means of identification. 

• Your housing status.
• Previous rental history.
• Credit check information.
• Supported housing requirements.
To allocate housing to those in most need in accordance with the Affordable Housing Gateway & relevant legislation
​Some older tenancies are held in our hard copy files. Others are stored in our secure document management database.
Your rent account:​
• Your rent account details and enquiries.
• Direct Debit and Bank Account Details.
• Your rental transactions.
• Details of debtors and arrears.
To ensure we know your rent is paid correctly.
​In our secure customer relationship database.
​Our parking contractor may hold:
• Your parking permit requests and correspondence.
• Details of all enforcement action.
To provide efficient parking services for you.
​In the contractor’s secure database and in time within our secure customer relationship database.
Our Maintenance Contractors may hold:
• Schedules of potentially violent or vulnerable clients and those in rent arrears.
• Your requests for maintenance services and their management.
• Your response to customer satisfaction surveys.
To keep you and contractors safe.
To provide maintenance services as efficiently as possible.
​Digital documents, stored in encrypted databases.
We and our Insurers may hold:​
• ​Accident records including any relevant medical data.
​To aid investigation and to administer insurance claims.
​Digital documents, stored in encrypted databases.
​When you visit our Don Street Offices we may hold:

​• Audio recordings of your visit.

• Closed circuit television recordings of your visit.
• Back-ups of all the above data.
To keep our clients and colleagues safe and for training purposes. ​In our secure data storage systems.
​When we speak to you on the phone:
• ​Audio recordings of our conversation
​To keep our clients and colleagues safe and for training purposes.
​In our secure data storage systems.

Authority to speak to a 3rd party

Should you require someone else to speak on your behalf, please complete the form below with the nominated person and return it to us.

3rd party authority form (size 94kb)

Last modified: 07/01/2020

See also
Contact us
Main Number 500700 or Maintenance Line 500799 Calls will be recorded for training purposes.

Opening Hours Monday to Friday 9am to 5pm
Andium Homes Limited 33-35 Don Street St Helier Jersey JE2 4TQ
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