Reporting a repair

As your landlord we are responsible for maintaining your home, however, there are some things that you will be responsible for looking after yourself.

Whose responsibility are the repairs?

We are responsible for the structure of your home, the communal areas and the fixtures and fittings we have supplied in your home. You are responsible for any items that you bring into the property including all white goods, as well as your garden and all interior floor coverings, other than in kitchens and bathrooms where these have been fitted by us, and decorations. A breakdown of the types of repairs and who is responsible is shown in the table below.

It is also important that you, your family and visitors are aware that any damage you or they cause, even by accident, is not covered by our repairs service and that our buildings insurance does not extend to covering your possessions. We strongly recommend that all tenants ensure they have adequate contents insurance for them home.

Request a repair

You can request a repair in a number of ways:-

By Telephoning our 24 hour repairs service on 500799;

When you call you will be given 4 menu options

  • 9 for emergency repairs
  • 1 for lift breakdowns
  • 2 for electrical or plumbing problems
  • 3 for all other types of repair

Only emergency repairs will be dealt with outside of office hours. 

By visiting our on-line repair request form and using our repairs diagnosis tool;

Report your repair online

When you access the site you will be able to:

  1. find your maintenance query with the help of simple drawings and clear options
  2. submit details of the problem
  3. provide further information if required.
  4. upload a photo of the problem if needed
  5. fill in your contact details and a convenient time for us to call or visit
  6. email your request to our maintenance team

Report your repair online​​ 

By using our App ‘Andium@Home’ available now in the app store.

Last modified: 22/05/2020

See also
Contact us
Main Number 500700 or Maintenance Line 500799 Calls will be recorded for training purposes.

Opening Hours Monday to Friday 9am to 5pm
Andium Homes Limited 33-35 Don Street St Helier Jersey JE2 4TQ
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