Anti Social Behaviour and Breach of Tenancy

To enable us to fully investigate reports of anti-social behaviour it is important that you provide as much information as possible when submitting your report including the names and addresses of those responsible for the nuisance.  We are not able to deal with anonymous complaints.

Dealing with Anti-Social Behaviour and Breaches of Tenancy

Anti-Social behaviour is a very broad term and can cover many different types of behaviour.  We will deal with complaints accordingly and prioritise where necessary.

CRIMINAL BEHAVIOUR

Certain types of anti-social behaviour may also be crimes, for instance, Theft, Criminal Damage, Assaults & Harassment.

If your complaint is of a criminal nature, then it must be reported to the States Police in the first instance on 612612. The Police will always log the complaint and provide you with a reference number.  You will need to provide this reference number to us when you contact us. Please note, at this stage we will take no further action whilst the Police investigation is underway.  We will however, liaise with the Police and offer any assistance that they request. If further incidents occur, please continue to report these to both us and the Police so that a history of events can be collated.

Once the Police investigation is complete and an outcome is known, we may then take action against the perpetrator under the terms of the Tenancy Agreement if it is clear that the Agreement has been breached.  The actions which we can take are governed by the Residential Tenancy (Jersey) Law 2011.

If you wish to report a crime or provide the Police with intelligence about a crime, you can do so by contacting Crimestoppers free of charge on 0800 555 111. Crimestoppers allows you to anonymously give information to the police that may help solve a crime. When you contact Crimestoppers you will never be asked for your name or address, and your call cannot be traced.

Fly Tipping

Fly Tipping is an offence under the Waste Management (Jersey) Law 2005. Irrespective of whether the fly tipping takes place on private property or public land.  Complaints of fly tipping are investigated by Environmental Protection, their email address is envprotection@gov.je.

Once the Environmental Protection investigation is complete and an outcome is known, we may then take action against the perpetrator under the terms of the Tenancy Agreement if it is clear that the Agreement has been breached.  The actions which we can take are governed by the Residential Tenancy (Jersey) Law 2011.

Private CCTV Systems

Private CCTV systems installed by neighbours are subject to the requirements of the Data Protection (Jersey) Law 2018 and those installing the systems on their homes must abide by certain legal requirements.  These are set out in guidance issued by the Jersey Office of the Information Commissioner (JOIC) https://jerseyoic.org

Should you wish to report a concern about the inappropriate use of a private CCTV system, you can do so by contacting the Jersey Office of the Information Commissioner (JOIC), their email address is enquiries@oic.org.

Once the JOIC investigation is complete and an outcome is known, we may then take action against the perpetrator under the terms of the Tenancy Agreement if it is clear that the Agreement has been breached.  The actions which we can take are governed by the Residential Tenancy (Jersey) Law 2011.

Other Anti-Social Behaviour Complaints

We will investigate cases of anti-social behaviour on a priority basis.  If your complaint is of a minor nature, we expect that you will make an attempt to resolve the matter yourself by speaking to the person causing the nuisance.  If your attempt to do this has not resolved the issue then we may agree to deal with it ourselves but only if we are satisfied that there is reasonable evidence that anti-social behaviour has taken place.

In most cases, when a complaint is brought to the attention of the other party it is resolved without any further action.  However, if behaviour continues and can be evidenced and a breach of tenancy can be proven then formal legal steps can be taken including the issue of formal notices which in extreme cases can result in action being taken through the Courts to evict persistent offenders.

Last modified: 24/07/2020

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Andium Homes Limited 33-35 Don Street St Helier Jersey JE2 4TQ
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