Anti Social Behaviour and Breach of Tenancy

​​​​​Find out how to report Anti-Social Behaviour / Breaches of Tenancy and what help is available to you

What is Anti-Social Behaviour?

Anti-Social Behaviour can be defined as:
“Acting in a manner that causes or is likely to cause harassment, alarm or distress to one or more persons not of the same household, or to local communities or the environment”

An example of the categories of which anti-social complaints fall under are as follows;

  • Animal Nuisance
  • Criminal
  • Harassment
  • Noise Nuisance
  • Youth Nuisance

What are Breaches of Tenancy?

A Breach of Tenancy can be defined as:
“Failure to comply with any part of the Tenancy Agreement”
An example of the categories of which Breach of Tenancy falls under are as follows;

  • Estate Management
  • Graffiti
  • Lodgers
  • Property Neglect
  • Vehicle Nuisance

What is not considered Anti-Social Behaviour or a Breach of Tenancy?

Andium Homes will not act against isolated incidents of a very minor nature or to a matter over which we as landlord cannot reasonably have any control. In both regards, these will not be considered a breach of tenancy.

  • Cat Fouling
  • Roaming Dogs
  • Dirty Looks and/or Rude Gestures
  • One off Noise Nuisance
  • Lifestyle clash
  • Social Media interactions

How to report Anti-Social Behaviour

You can report anti-social behaviour:

  • Using the Contact Us page on this website
  • Using the Andium@Home App (available free of charge for both Apple and Android devices)
  • Using th Andium@Home Web Portal (PC, Laptop, Tablet or Smartphone)
  • Phone us 01534 500700
  • Email us enquiries@andiumhomes.je

To enable us to fully investigate reports of anti-social behaviour it is important that you provide as much information as possible when submitting your report including the names and addresses of those responsible for the nuisance.

Dealing with Anti-Social Behaviour and Breaches of Tenancy

If the complaint is of a minor nature, we would request in the first instance that you attempt to resolve the matter yourself. Should this be not possible then we would deal with it by writing to or speaking to the resident concerned.

In most cases of anti-social behaviour or breaches of tenancy once it is brought to the offender’s attention it is often resolved. However, if anti-social behaviour or breaches of tenancy continue and all other actions fail to resolve the issue, we may refer the case to the court for them to resolve which can take time. In some cases, we will work in partnership with other agencies including the States of Jersey Police to resolve the situation through the above process.

If your complaint is of a criminal nature, then it must be reported to the police in the first instance on 612612. The police will issue you with a reference number which we will require when you log the complaint with us. Please note, at this stage we will take no further action. If further incidents occur, please continue to report these to us both so that a history of events can be collected.

If you wish to remain anonymous, you should contact Crimestoppers free of charge on 0800 555 111. Crimestoppers allows you to anonymously give information to the police that may help solve a crime. When you contact Crimestoppers you will never be asked for your name or address, and your call cannot be traced.

Download Anti Social Behaviour & Breach of Tenancy definitions (size 130kb)

Working in Partnership

Anti-Social Behaviour and Breaches of Tenancy affects individuals, families and communities alike. By working with our clients and other agencies to reduce Anti-Social Behaviour it has a positive effect by helping to make our communities a safer and better place to live.

Should you require someone else to speak on your behalf, please complete the form below with the nominated person and return it to us.

3rd party authority form (size 94kb)

Last modified: 08/02/2020

See also
Contact us
Main Number 500700 or Maintenance Line 500799 Calls will be recorded for training purposes.

Opening Hours Monday to Friday 9am to 5pm
Andium Homes Limited 33-35 Don Street St Helier Jersey JE2 4TQ
Secured By miniOrange