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​​​​​​​​​​​​​​​​​​Andium Homes is committed to increasing the number of ways that clients can engage with us and provide feedback on our services. This helps us to improve our services where necessary but also to inform us about what is working well. ​

We are keen to hear from you if you have a Comment, Compliment or Complaint regarding services or Anti-social behaviour on your estate.​ Please provide your information and as much information as possible in order for us to look into your complaint. 

Complaint 

Anti-social behaviour or service related complaints


Complaints regarding Anti-social behaviour 

If you contact us about an anti-social behaviour this will be logged and dealt with by our Client Services and Tenancy Management Team

In ​order for us to fully investigate reports of anti-social behaviour it is important that you provide as much information as possible before submitting your report. 

​​​​Service related complaint

If you raise a service related complaint with us we will try to put things right as soon as we can. We want to hear what you have to say and we hope that together we can work things out. Information about our Complaints policy can be found on the following page ​Our Policies​ 

​Com​ment

​If there is something you think we could do to improve our services please let us know. We consider all comments and we’ll let you​​ know whether we are able to take your suggestion on to help us improve the service we offer.

Compliment

We are always happy to hear that we ​have done something well and we really appreciate compliments about our service. These will be recorded and shared with the relevant colleagues. We will use your compliments to improve our service.

If you've had a good or bad experience with Andium Homes, or have a suggestion that could improve our services, please let us know using this form.





Contact us
From 8:30am General Enquiries 500700 or Maintenance 500799
Opening Hours Monday to Friday 9am to 5pm & Saturday 9am to 1pm
Andium Homes Limited 33-35 Don Street St Helier Jersey JE2 4TQ