Reporting a maintenance fault

​Reporting a repair​

Call our maintenance number 500799

The way in which you report a repair will not change, however, depending on the nature
of the repair needed you will be redirected to our contractor. This allows them to take your details & arrange a convenient time to attend your address to assess the problem
and carry out the work need.​

Electrical & plumbing repairs

Follow the prompts given by our auto attendant and press option 2. This will direct your call straight through to our Plumbing and Electrical contractors AFM.

All other trade repairs

Follow the prompts given by our auto attendant and press option 3. This will direct your call straight through to our contractors A1 Property Services.

In the event of an emergency maintenance issue (flood, fire or dangerous event) call
500799 and press option 9​.


Reporting your repair online

By using our online 'Housecall Repair Request System', you can request repairs 24 hours a day, 365 days a year. This means you can contact us when it's convenient for you, and we can fix the problem as soon as possible.

Report your repair online​​
When you access the site you will be able to:

  1. find your maintenance query with the help of simple drawings and clear options
  2. submit details of the problem
  3. provide further information if required
  4. upload a photo of the problem if needed
  5. fill in your contact details and a convenient time for us to call or visit
  6. email your request to our maintenance team

Make sure you provide your contact phone number(s) and email address when reporting a repair online. When we receive your request, we will forward it to a contractor who will need these details to contact you to arrange a time to visit. ​

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