Our Services

We deliver a wide variety of services for our clients and there are a number of ways in which you can contact us.

Our Client Services Team are the first point of contact for callers and visitors to Andium Homes. This means that all incoming calls to Andium Homes will be answered by this team.

 
We operate alternative phone lines to allow you to report a maintenance issue in the home and a ​voicemail service for reporting anti-social behaviour.

 

​Client Services number

500700

​​​​​Maintenance

24 hour emergency number

500799​

​Anti-Social Behaviour

Freephone number

0800 7351113 (mailbox)

Client Services​

A dedicated team providing efficient and effective front of house services. 

clientservices@andiumhomes.je  ​

​24 Hour Emergency Maintenance

We are on call 24/7 to deal with emergency maintenance issues.​

​Capital Projects

Overseeing the build of new developments as well as the complete refurbishment of existing properties to the Decent Homes Standard.​

enquiries@andiumhomes.je

​Independent Living

Providing appropriate accommodation and support to clients with complex needs.

independentliving@andiumhomes.je

​Allocations

Efficiently allocating properties to applicants who have qualified through the Affordable Housing Gateway.

allocations@andiumhomes.je

Commercial Services & Third Sector Landlord

Pursuing new development sites and services. Providing property solutions and landlord services to third sector partner organisations.

enquiries@andiumhomes.je

Tenancy Management

Ensuring that the terms of your tenancy are upheld and combatting issues such as antisocial behaviour. 

community@andiumhomes.je



​​Client Engagement

Developing opportunities for clients to engage with us and  ensuring Residents' Associations/Groups are supported.

Clientengagement@andiumhomes.je ​​

​Finance

Sound financial management ensuring the continued, consistent delivery of Andium Homes' services. 

finance@andiumhomes.je

​Void Refurbishment

Ensuring all vacated properties are left in good order by the outgoing tenant and returned to an acceptable standard for re-letting.

repairs@andiumhomes.je

​Response Repairs

Ensuring non-emergency repairs are prioritised as appropriate in order to maintain homes.

repairs@andiumhomes.je

​Rent Collection & Arrears Management

Proactively managing client accounts to prevent and manage rent arrears.

rents@andiumhomes.je

​Asset Management

Supporting Andium Homes' business, corporate and organisational objectives through the development programme, acquisitions and disposals.​

​​

​Planned Maintenance

Providing a comprehensive maintenance and facilities management service.

repairs@andiumhomes.je

Sales

Selling a proportion of our properties, enabling home ownership for those who can afford to buy with some assistance.

sales@andiumhomes.je

Marketing & Communications

Creating and distributing clear communications to clients and stakeholders

enquiries@andiumhomes.je

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Contact us
From 8:30am General Enquiries 500700 or Maintenance 500799
Opening Hours Monday to Friday 9am to 5pm & Saturday 9am to 1pm
Andium Homes Limited 33-35 Don Street St Helier Jersey JE2 4TQ